Can-do attitude, product knowledge and exemplary support to the commercial timber industry
The thing about wood is that it’s versatile, reliable, trustworthy, durable and cost-effective. There’s an integrity about it that other materials just can’t match…
At LumberBank we’ve been around wood so long, we’re a bit like the product – reliable, ‘can-do’, and trustworthy, resilient, good value… We’re passionate about what we do, and we bring integrity and a responsibility to our client relationships that others just can’t match.
When LumberBank launched on 16 January 1996, the company was primarily focussed on sourcing only locally grown and milled Radiata Pine. Today, LumberBank is one of New Zealand’s leading importers and distributors of exotic timber and timber products.
The Lumberbank difference
New Zealand wide transport hub
LumberBank is located within one of New Zealand’s busiest transport hubs:
- Close proximity to South, West and Northern national motorways
- Frequent rail service connections nationally
- 15 minutes to the Ports of Auckland
- 4000sqm warehouse capacity
- Strong shareholder backing
- People dedicated to customer service and strong relationships with customers, suppliers and workmates
- Knowledge and experience underpinned by a willingness to learn
- International backing helps keep LumberBank ahead of local and world trends
- Processes and operations environment is regularly evaluated for quality and efficiency
- Truckies love to visit the large Lumberank yard with its easy access and room to move
- Tidy, compacted yard area with 200mm of base course, 150mm of concrete over this and finished it off with 50mm of bitumen
LumberBank supplies ethically sourced timber products to:
- Furniture manufactures
- Timber reseller merchants
- Scaffolding and Formwork companies
- Flooring contractors
Joe joined Lumberbank with a tonne of hands on experience. His previous role as a Warehouse Supervisor saw him managing a team of fifteen, so he is well aware of what it takes to run a smooth shift. Joe likes to go out fishing when he has the time, and is also is an old hand at playing darts.
"I enjoy my work at the Lumberbank because it is something new, but still within the building sector, so I feel like a can use my previous experience and continue my self growth."
A mechanical engineer by profession, Peter first got into the timber industry when he had to learn machining timber profiles for a family business over a three year period. By the end of it he was doing timber sales as well, and he hasn’t looked back since.
Peter’s timber industry experience includes 12 years in the hardware industry where he sold timber, pre-nail frames and trusses to private owners, builders and developers – not to mention the fact that the role required he learn to reads plans as a result of his work with laminated veneer lumber (LVL).
Peter has been with LumberBank for the last 13 years, getting alongside a broad variety of people from scaffolders, merchants and joiners to general managers and multi-millionaire business owners. His knowledge and contribution has been invaluable.
“We have a great group of colleagues here, and the team is good at backing each other up to make sure our clients are satisfied, so that they keep coming back."
“I still get a buzz out of getting the deal or thinking outside the square to close the sale.”
Customer Service and Accounts Administrator
After more than 19 years in customer service roles and administration, Nadia is at home working in the team environment of LumberBank, which she describes as a company full of people ready and willing to help each other succeed.
Six of Nadias most recent years spent here at Lumberbank, she is the friendly voice at the end of the phone 90% of the time and makes everyone else's days work.
“I am a people person, so LumberBank’s people focus is ideal for me. I like to interact with others and build relationships.”
Sales & Marketing
Laura-Lee first joined LumberBank more than ten years ago in the accounts department, then after five years moved into a sales role where she loved the variety of her work.
“One day I could be in the South Island and another in West Auckland, but it’s always about building those relationships with clients by helping them with the solutions they need".
Although being on the road was great for a number of years, Laura-Lee has now hung up her keys, so to speak, and enjoys the day to day routines of being office based again- which tie in better with her 'working with a family' lifestyle.
“Working with such a versatile product means that we get to be involved in a number of markets, some customers need to make a set of draws, others a deck or a house. Seeing a piece of timber turned into something else is very cool.”
38 years on since entering the timber industry straight out of school – and having worked his way up from the timber yard into sawmill sales, sales management and now management – Maurice remains convinced about one thing: “We may sell wood, but this business is a people business.”
A postgraduate in business administration, Maurice understands that exceeding customer expectations is about having the systems and the processes in place… but people buy off people, and that makes relationships everything.
“I like the people in the timber industry. Most people stick around for a long time and we make a lot of friendships, but the team also knows the customer pays the bills – so our twin motivations are relationship selling and excellent customer service.”
Isileli (Izzy) Tui
Timber & Panel Team Leader
Izzy's came to Lumberbank with a freight & logistic background which transitioned nicely into his work in our dispatch yard. After five years with us he has grown into the Team Leader and the experience he has gained during his time has given him the skills needed to be successful in this role.
Izzy still enjoys the different aspects that working with timber brings, and in particular the interaction with our regular customers and truck drivers alike.
Izzy has studied music and was also a tutor at Martin Hautus Learning Institute, where he had the opportunity to connect with different cultures on a daily basis.
"Everyday presents a new challenge and I am learning and upskilling constantly. I really enjoy being part of the LumberBank Team, it's a great place to work."
Catherine joined the Lumberbank in 2017 bringing with her a wealth of knowledge that comes from working with timber for more than 30 years. Over this time she has built strong relationships with her customers and there is no doubt you would of crossed paths with Catherine well before she came on-board. She has described her voice as being more familiar to people than her face, but now she is back on the road that could be about to change.
Catherine believes that customer service is paramount which is a perfect fit with LumberBank values.
Joselito (Jess) Inoncillo
Stock Procurement Manager
Jess joined LumberBank in May 2017, with a thirst to learn more about the timber industry in NZ. He came from a background in teaching he gained vital people skills before opting to change his career to logistics.
The past 12 months have seen Jess grow into his operations role at LumberBank and he has enjoyed the experience so far.
"I love working in a busy timber yard, learning about new products is easy when you have such a great support team around you."
Sione has made the move to Lumberbank with a strong background in Engineering and fabrication. He isn't afraid to get stuck in and loves the physical demands working with timber provides. He has a willingness to learn and with the ever evolving timber industry there is always a new challenge and that is what gets him out of bed in the morning.
Sione's previous experience as a storeman has provided him with the skills to hit the ground running in this role. He was also a builder so knows what the end user expects with regard to product quality and supplier interactions.
"The welcome from the team at the Lumberbank has been awesome, they are all there to offer their support and help problem solve, the LVL side has a reputation for quick dispatches and high customer satisfaction and I hope to maintain that. I'm the new go-to LVL guy at Lumberbank."
Ram joined the Lumberbank in October 2019 with a wealth of experience spanning over a decade in Warehousing roles and sees an opportunity for him to contribute to the Health and Safety systems which is paramount to him.
Ram believes the Lumberbank is a great fit as he enjoys the variety working with Timber and Panel products and wants to share what he has learnt with others. Being a part of the team is what Ram loves and is he is committed to maintaining the service Lumberbank is known for, and, where he can, improving the processes to ensure that we are meeting out our dispatch schedule without compromising the safety of those around him.
"I would love to be able to use my organisational skills so the warehouse can keep up with the demands that our society is faced with, making sure the stock is accessible and the customers are happy is what matters to me. My goal is to increase the output in Timber and Panel without compromising safety or order accuracy."