Can-do attitude, product knowledge and exemplary support to the commercial timber industry
The thing about wood is that it’s versatile, reliable, trustworthy, durable and cost-effective. There’s an integrity about it that other materials just can’t match…
At LumberBank we’ve been around wood so long, we’re a bit like the product – reliable, ‘can-do’, and trustworthy, resilient, good value… We’re passionate about what we do, and we bring integrity and a responsibility to our client relationships that others just can’t match.
When LumberBank launched on 16 January 1996, the company was primarily focussed on sourcing only locally grown and milled Radiata Pine. Today, LumberBank is one of New Zealand’s leading importers and distributors of exotic timber and timber products.
The Lumberbank difference
New Zealand wide transport hub
LumberBank is located within one of New Zealand’s busiest transport hubs:
- Close proximity to South, West and Northern national motorways
- Frequent rail service connections nationally
- 15 minutes to the Ports of Auckland
- 4000sqm warehouse capacity
- Strong shareholder backing
- People dedicated to customer service and strong relationships with customers, suppliers and workmates
- Knowledge and experience underpinned by a willingness to learn
- International backing helps keep LumberBank ahead of local and world trends
- Processes and operations environment is regularly evaluated for quality and efficiency
- Truckies love to visit the large Lumberank yard with its easy access and room to move
- Tidy, compacted yard area with 200mm of base course, 150mm of concrete over this and finished it off with 50mm of bitumen
LumberBank supplies ethically sourced timber products to:
- Furniture manufactures
- Timber reseller merchants
- Scaffolding and Formwork companies
- Flooring contractors
A mechanical engineer by profession, Peter first got into the timber industry when he had to learn machining timber profiles for a family business over a three year period. By the end of it he was doing timber sales as well, and he hasn’t looked back since.
Peter’s timber industry experience includes 12 years in the hardware industry where he sold timber, pre-nail frames and trusses to private owners, builders and developers – not to mention the fact that the role required he learn to reads plans as a result of his work with laminated veneer lumber (LVL).
Peter has been with LumberBank for the last seven years, getting alongside a broad variety of people from scaffolders, merchants and joiners to general managers and multi-millionaire business owners.
“We have a great group of colleagues here, and the team is good at backing each other up to make sure our clients are satisfied, so that they keep coming back.
“I still get a buzz out of getting the deal or thinking outside the square to close the sale.”
Customer Service and Accounts Administrator
After more than 15 years in customer service roles and administration, Nadia is at home working in the team environment of LumberBank, which she describes as a company full of people ready and willing to help each succeed.
“I am a people person, so LumberBank’s people focus is ideal for me. I like to interact with others and build relationships.”
Laura-Lee first joined LumberBank more than ten years ago in the accounts department, then after five years moved into a sales role where she loved the variety of her work.
“One day I could be in the South Island and another in West Auckland, but it’s always about building those relationships with clients by helping them with the solutions they need".
“Working with such a versatile product means that we get to be involved in a number of markets, some customers need to make a set of draws, others a deck or a house. Seeing a piece of timber turned into something else is very cool.”
Bill has a wealth of hands-on experience in the Timber Industry, having started out as a builder before moving into management roles at various Timber yards. He later spent 20 years as a key account manager at one of New Zealand's largest timber companies. Now with more than 50 years in the industry under his belt, he has seen the best there is and has settled in at LumberBank.
"I love the customer contact and the daily dealings I have with the different people we get through the door."
32 years on since entering the timber industry straight out of school – and having worked his way up from the timber yard into sawmill sales, sales management and now management – Maurice remains convinced about one thing: “We may sell wood, but this business is a people business.”
A postgraduate in business administration, Maurice understands that exceeding customer expectations is about having the systems and the processes in place… but people buy off people, and that makes relationships everything.
“I like the people in the timber industry. Most people stick around for a long time and we make a lot of friendships, but the team also knows the customer pays the bills – so our twin motivations are relationship selling and excellent customer service.”
Isileli (Izzy) Tui
Izzy's freight & logistic background transitions nicely into his work in the LumberBank dispatch yard, where he enjoys the different aspects that working with timber brings.
Izzy has studied music and was also a tutor at Martin Hautus Learning Institute, where he had the opportunity to connect with different cultures on a daily basis.
"Everyday presents a new challenge and I am learning and upskilling constantly. I really enjoy being part of the LumberBank Team, it's a great place to work."
Joselito (Jess) Inoncillo
Stock Procurement Manager
Jess joined LumberBank in May 2017, with a thirst to learn more about the timber industry in NZ. He came from a background in teaching he gained vital people skills before opting to change his career to logistics.
The past 12 months have seen Jess grow into his operations role at LumberBank and he has enjoyed the experience so far.
"I love working in a busy timber yard, learning about new products is easy when you have such a great support team around you."